Utilities

INCREASED PERFORMANCE THROUGH A DIGITAL TRANSFORMATION FOR DYNAMIC UTILITY PROVIDERS

BDO IT Solutions recognizes that as a utility organization your community relies on you to provide them with important services. You are responsible for the installation, maintenance and upgrades of the infrastructure required to support the delivery of the commodity you provide — from gas to water to electricity. Your business must carefully balance the tracking of your assets with the ability to capitalize on the work you are performing in adhering to GAAP and regulatory requirements. How can BDO help you create a dynamic business environment?

As a trusted advisor, BDO IT Solutions works closely with our Utility clients to determine when technology can contribute to the company-wide strategies required to address these fundamental challenges. Where it is deemed that technology can or should be part of the solution, we look first to leverage the client’s existing technology assets before recommending additional solutions to add value to the particular pursuit.

Your utility business is unique, with its own set of challenges, goals and future roadmaps. Let BDO IT Solutions leverage their extensive Utility industry experience and help your organization achieve your business objectives while at the same time maximizing the return from your investments in technology.

A Few of the Ways BDO IT Solutions can Help

Adhere To Increasing Regulatory Compliance Requirements

Business Process Review Assistance

  • OEB, IFRS, NARUC, FERC, GAAP, and other utility compliance initiatives often require a sanity check of your existing business processes to ensure they align with your corporate reporting initiatives. BDO IT Solutions can provide valuable insight into the processes and best practices that align with these regulatory requirements.

Stakeholder Management Strategy

  • To be successful, power and utility companies need to have a wide array of effective systems and protocols in place: strong asset and technology management systems, efficient human capital programs to recruit and retain skilled talent, effective strategies for dealing with fluctuating commodity prices and a strategic outlook on governance, risk and stakeholder management. BDO IT Solutions can guide your approach to overall stakeholder management and implement the processes to effectively meet the growing demands of environmental agencies.

Conservation Demand Management & Key Account Management Program Management

  • The relevance and accuracy of your conservation programs is only as good as the systems that track and generate data that govern programs like PowerSmart or Save On Energy. BDO IT Solutions will work with your team to assess all the CDM programs and Key Account Managers (KAMs) to recommend system improvements that ensure proper tracking and reporting of your growing conservation programs designed to help reduce carbon footprint.

Financial Consolidations, Budgets / Forecasts, Capitalization, Spend Analytics And Cost Control

Modernize Corporate Performance Management (CPM) Processes by Leveraging Technology

  • Your accountability to government, stakeholders, private investors and public markets is predicated on the ability to articulate clear and concise financial results and forecasts. To deliver, you need to integrate key drivers from your operational planning processes and models (i.e. personnel, OM&A and capital job/projects and revenue) into the financial plan, mitigate risk by moving away from spreadsheets and enable near real-time variance reporting and analysis. BDO IT Solutions can help your finance team by integrating corporate performance management processes, improving analytics capabilities and accelerating reporting cycles.

Ensuring Capital Costs and Fixed Assets Are Effectively Accounted For

  • Generating assets from jobs at the appropriate level of detail is a key function for all Utilities. The componentization and disposal management of these assets needs to abide by the procedures and rules put forward by regulatory or governing bodies. BDO’s Utility Solution automates this entire process with easy-to-use systems supporting all asset generation requirements to include all costs during the construction process.

Efficient Enterprise-Wide Cost Control, Planning and Reporting

  • An efficient Utility is able to effectively manage costs for the entire work management life cycle. This includes planning, job estimating, integration with GIS, managing the procurement process and supply chain, tracking estimates, managing vendor-subcontractor relationships and contracts to leverage cost saving opportunities, and resource assignment. BDO’s Utility Solution covers all these areas and much more. In addition, real time workflow, reporting and business analytics ensures individuals at all levels are equipped to make informed decisions at the right time.

Improving Customer Retention And Customer Self-Service

Lowering Cost to Serve: Customer Self-Service and Web Portals

  • Today’s Utility customer expects 24×7 customer service — from requests for a new connection to inquiries about billing to calls seeking enrollment in an energy efficiency program. The BDO IT Solutions Web Portal team can help your customer service and marketing teams lower costs through effective web and mobile strategies.

Customer Information Systems & Customer Billing Transactions

  • In many Utility organizations, there is a disconnect between the CIS system and the ERP platform. Trying to reconcile billing, customer retention, billing issues, or cross-referencing smart meter data for regulatory reporting can be a large undertaking without a integration strategy. The BDO Utilities team can help your Utility drive efficiencies in your billing processes and lower your costs via the call centre with effective strategies and solutions to meet customer demands.

Application Development & Cloud Services for Green Energy Initiatives

  • Every Utility has its own unique IP to enhance its customer value proposition. Solar, wind, biomass, power generation, or water — many alternative energy organizations are leveraging the cloud to enable new business processes that drive revenue or optimize operational processes. BDO IT Solutions can work with your organization to develop the applications and functionality that your team identifies as critical to delivering on your customer acquisition strategy.

Cloud Vs. On-Premise: Choosing the Solution of the Future

The cloud is perceived to be at the cutting edge of business technology innovation these days, and CRM is one of the driving forces behind it. CRM software in the cloud takes advantage of added cross-technology integration, processing power and real-time insight data. Are you ready to take your customer relationships to the next level?

Smart Meter Integration with Core Financials for Accurate Reporting and Zero Billing Errors

Traditional electric utilities are facing many challenges in today’s real-time, interconnected, mobile-enabled world. These include aging infrastructure and a sophisticated, demanding consumer base. As the industry continues to evolve, smarter grids, meters, technologies and consumers are quickly becoming the norm. However, outdated billing and customer information systems in the back office aren’t keeping up with these changes. In addition, back office personnel find it difficult to match meter data with CIS data to ensure the customer is receiving the correct billing amount.

 

Implement Business Intelligence Solutions Today

Enabling Management and Detailing Costs

Northumberland County turned to BDO Solutions for help integrating and deploying the Key2Act (at the time WennSoft) Job Cost and Time Track modules with their existing Microsoft Dynamics GP Canadian Payroll module. Time tracking and job costing now directly correlates to the financial reporting function, and benefits from the solution’s multiple analysis and reporting options. How can BDO improve your technology solutions?

 

Case Study: Job Costs and Time Tracking

Talk to the Hydro & Utilities Expert

STEPHEN PAYNE

Partner

Stephen Payne is a Partner and the Energy & Natural Resources Technology Leader at BDO, the fifth largest accounting and advisory firm worldwide. He has over 25 years of experience with the implementation of Enterprise Resource Planning (ERP), business intelligence, CRM and work management solutions for organizations operating in the Utilities, Mining, Power Generation and Oil & Gas industries.

Talk to Expert or Call (647) 559-1307

Utilities Adopting A Customer-Driven Strategy

Smart meter integration with Oracle Customer Care and Billing.

Enersource

Caribbean Utility looks to BDO for a full ERP upgrade along with job costing and enterprise asset management.

BVI Electricity

Canadian-American company growing through acquisition utilizing Dynamics GP to meet its growing customer base.

Liberty Utilities
RELATED RESOURCES
on-demand video

Webinar: Comparing Cloud to On-premise CRM: Choosing a Solution

DOWNLOAD
whitepaper

7 Software Selection Mistakes That Spell Failure

DOWNLOAD
brochure

Business Intelligence Solutions for Utilities

DOWNLOAD
case study

Case Study - Orangeville Hydro Limited

DOWNLOAD