PSA Software | ERP for Professional Services by BDO IT SolutionsPSA Software

In Professional Services, Time is Money

As a professional services firm you rely heavily on the ability to track and realize every hour of every day. Project estimates need to be precise because you can’t afford to donate hours. Resource and capacity planning needs to be carefully balanced so that you don’t find yourself short staffed on a project, or worse, with staff sitting idle without assigned tasks. Every hour worked needs to be captured, and your billing needs to be accurate and timely. Your profitability is affected by your ability to estimate and staff every project, and without a system that can help you track hours and apply them to a project, you run the risk of losing precious billable time.

You need professional services automation (PSA) software that can help you manage every aspect of your day, so you can capture every hour of work.

Detailed Project Management

From estimating hours to scheduling resources, managing projects is a major component of your business. With no product to sell, your intellectual property needs to be delivered with care and demonstrated quality. Your clients expect their projects to stay on track and true to budget. You need to carefully monitor every hour spent and ensure you’re not exceeding timelines. You need to manage change orders, keep the client abreast of project status and, above all, keep a tight grip on costs and resource allocation.

You need a PSA software solution that can help streamline project management, create alerts and give you the control you need to make adjustments as required.

Resource Management and Allocation

You have a talented team of professionals on staff that can contribute to an array of project requirements. The trick is to know who is right for every task, and to ensure you’re effectively distributing the workload so no one is way over or way underutilized. You need to know who is on task, who is idle and who is coming available next, so you can not only plan your projects at a general level, but also your resources, more specifically. You need to manage in-house and field workers, contractors and specialty staff, understand everyone’s billing and charge rates, and determine who can work together the most effectively to get the job done. You also need to communicate with everyone on the project, ensuring they can access the project data they need, are made aware of percent to completion and are notified of overage hours. Manually trying to manage these moving parts is no simple task, and no amount of spreadsheets and emails is going to effectively keep track of it all.

You need a professional services automation solution that can help you effectively track and manage resources so you can best plan your projects.

Client Satisfaction

Remaining competitive means exceeding the expectations of every client so you gain repeat business and good referrals; you need to create loyalty. In order to build mutually beneficial business relationships, you need to provide clients with excellent service, projects that are delivered on time and on budget, and a good line of communication through every phase. Estimates need to be detailed and complete; billing needs to be accurate and timely, and change orders or delays must be effectively processed and disclosed to eliminate surprises. Your clients demand to know every aspect of their project and you must be able to quickly provide them with the answer to any of their questions.

You need a PSA software solution that can help you keep track of all your information so you can report to clients at their discretion, and keep everyone on the same page when it comes to changes to and progress on project parameters.

Whitepaper: Driving Growth and Profitability

This whitepaper is an indepth discussion of how Professional Services organizations can achieve success by leveraging integrated practice


BDO Can Keep You Focused on Billing

BDO IT Solutions can provide a PSA software solution that is designed to keep your professionals billing and not wasting time on unnecessary administrative tasks that challenge their utilization.

“ BDO has been instrumental in assisting our First Nation in streamlining our accounting processes and procedures in AR, AP, Bank Services and Payroll. I found the staff to be very knowledgeable and effective at delivering your services and the training that was received was more than excellent. I would recommend BDO to any of our affiliates provincially and nationally. Thanks BDO for a job well done! ”

Mary E. King at Beausoleil First Nation —

We can help you:

  • Improve Budgets:

    Automate day-to-day processes for reduced project execution costs, help project managers complete tasks faster without compromising quality and create more accurate time and expense estimates for better project budgeting.

  • Connect with Staff

    Utilize mobile applications and centralized data storage to keep staff up to date on all project information, and timelines and budgets; and allow project managers to report real-time project status to clients and managers.

  • Optimize Business:

    Reduce costs, streamline operations and enable project lifecycle tracking from initial contact through to invoice so you can operate a more effective business.

  • Realize More Time:

    Estimate more effectively and capture every hour for improved cash flow and a healthier bottom line.

  • Operate Effectively:

    Plan and coordinate necessary resources based on current and anticipated project workload so you can ensure you are fully optimized.

  • Enable Business Intelligence:

    Gain full access to all the information you need to make better decisions, establish KPIs and enable improved reporting functionality to help keep your business on target.

Case Study: The Williamson Group

This case study shows how TWG chose BDO Solutions to implement a new solution due to their extensive experience with project management and


BDO IT Solutions offers professional services automation software that can help your business improve customer service, better communicate with all stakeholders and empower your staff – whether in-house or in the field – to perform optimally.


Sonia Edmonds

Sonia Edmonds is a CPA, CGA with over 25 years of finance, accounting and operational experience, including 18+ years in consulting, Sonia Edmonds is the Managing Partner of BDO's IT Solutions Group, leading the team of over 200 dedicated professionals nationally. With a core focus on business process improvement and sustainable change management initiatives, Sonia and her team help lead companies implement Microsoft Dynamics ERP and CRM, Business Intelligence, Corporate Performance Management and Technology solutions to help address financial and operational challenges and increase business efficiency.

Ask Sonia a Question or Call (905) 946-2500

BDO Canada serves clients across Canada including: Ontario, Manitoba, Alberta, British Columbia, and Saskatchewan. We serve the metro areas of Vancouver, Calgary, Edmonton, Winnipeg, Brandon, Mississauga, Toronto, Barrie, Markham, Kitchener, Waterloo, Guelph, London, Red Deer and Halifax.