Food & Beverage

PROVIDING CUSTOMERS WITH A DIGITALLY-ENABLED ENVIRONMENT

Today’s restaurant customers are digitally savvy and expect their experience to incorporate technology for convenience, efficient service and seamless payment. By implementing a digital-first strategy, you can empower your business to stay on the cutting edge of trends, the strong side of profit margins and on the good side of your customers.

As a trusted advisor, BDO IT Solutions works closely with our clients to determine how technology can contribute to the company-wide strategies required to address these fundamental challenges. Where it is deemed that technology can or should be part of the solution, we look first to leverage the client’s existing technology assets before recommending additional solutions that add value.

Staying ahead of global giants and national chains is a necessity. Let BDO IT Solutions help you achieve your business objectives while maximizing the return from your investments in technology.

A FEW OF THE WAYS BDO IT SOLUTIONS CAN HELP

ADAPT TO RAPIDLY CHANGING DINING HABITS

Assess and Improve Current Internal Technology Strategy

  • Are you finding that your systems can’t adapt to a world where consumers expect to research, order, pick up and consume meals through any channel? Is your team creating time-consuming workarounds to make it seem like you have seamless technology? BDO IT Solutions can provide an external view on what your systems can and can’t do, enabling you to make the right investments in your business.

Implement Modern Solutions for Efficiency and Growth

  • Some back office systems may not be able to handle today’s customer expectations, requiring you add advanced restaurant management add-ons. In some cases, a full system upgrade may accomplish the same goals with more benefits and lower total cost of ownership. BDO IT Solutions can help implement the right solution, leveraging our experience with hundreds of system implementations.

Meet the Demands of Mobile Customers

  • Mobility is a key selling point in the hospitality industry today, spanning everything from ordering and delivery via smartphone to mobile pay at the table. Today’s customers expect a fast and consistent experience across all touchpoints. BDO IT Solutions can act as your one-stop systems integrator, ensuring that your website, POS, ERP system and mobile payment devices work seamlessly through fine-tuning, upgrading and new deployments.

USE CUSTOMER INSIGHTS TO GROW PROFITS

Align Data and Information Gathering to Support your Business Strategy

  • As the saying goes, “If you don’t know where you’re going, any path will take you there.” Avoiding piecemeal information
    management solutions requires organizations to step back and plan before investing valuable resources. BDO IT Solutions will help you begin your analytics journey with a solid plan that includes business needs, clear outcomes, and the required technology investments.

Employ a Business Intelligence and Analytics Platform for Optimal Decision Making

  • Facing unprecedented levels of competition, every restaurant and hospitality provider needs an edge. BDO IT Solutions can help design and deploy an industry-leading analytics environment that will go beyond traditional reporting and data warehouses to include artificial intelligence, predictive modelling and business optimization.

Drive Incremental Results from Customer Insights

  • For too many restaurants, customer information starts and stops at customer surveys. Go beyond generic data to true customer insights from richer data housed in a full-function customer relationship management system. BDO IT Solutions can implement a CRM system that will enable you to drive customer insights, increase loyalty and word-of-mouth promotion and increase repeat visits.

INCREASE EFFICIENCY TO STAY COMPETITIVE

Prepare your Strategy for the Future

  • More and more restaurant chains are turning to the cloud to provide more scalable, reliable and cost-effective infrastructure. But there are still a lot of myths about what the cloud can and can’t do for you. BDO IT Solutions can help you separate fact from fiction and plan your migration to the cloud in a way that maximizes returns and minimizes risk.

Create a Cohesive Technology Environment to Service your Needs

  • If you are using an old, customized set of applications to run your restaurants and back office, you may be missing out on the rich functionality of modern systems. Reduce the costs of incompatible systems and manual workarounds by upgrading your financials, inventory management and POS systems. BDO IT Solutions can help assess your needs and select and implement the right system for your business.

Office Productivity Systems

  • Getting the most from your back office functions like finance, IT and HR is critical to staying profitable in hospitality. BDO IT Solutions can design and implement office productivity systems such as Sharepoint and Office 365 that will reduce, automate and streamline your processes to enable your teams to focus on activities that drive value for the customer and the business.

Simplify your Restaurant and Expand your Service

All restaurants are complex operations that involve fast-moving processes and multiple team members, from hosts to servers to cooks to bartenders. You need reliable and flexible technology to simplify this complexity while delivering a consistent customer experience.

Looking for an all-in-one restaurant management system?

Why juggle multiple systems and vendors when you can have a comprehensive restaurant management system that integrates all aspects of operations to enable you to focus on a great customer experience? And in order to help drive sustainable and profitable growth, business leaders need to make informed decisions and are relying on finance to provide the right information in real-time.

 

Adapt to Today’s Market

Integrated, end-to-end business management software

Searching for a comprehensive financial planning and reporting solution to suit your specific needs? Business management software solutions allow companies like Steam Whistle to share and access information in real-time. It enables better decision making and improves day-to-day operations with a robust yet agile system that is both intuitive and scalable. How can BDO bring your company forward?

 

Case Study: Financial Planning

Talk to the Food & Beverage Expert

ERIC MATUSIAK

Partner

Eric has been consulting leading retailers across North America for over 20 years. He has a passion for the industry and is an acknowledged retail industry participant, thought leader and guest speaker. Eric has leveraged his diverse background to help retailers across multiple formats, select and implement the technology required for success in today’s digital world.

Talk to Expert or Call (647) 559-1307
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