The term “game changer” is thrown around a lot in the software world, but it most definitely applies to Microsoft’s new Dynamics 365 offering. With Dynamics 365, Microsoft has combined ERP and CRM cloud services into a single bundle which includes purpose-built apps for a wide variety of everyday business functions.
This represents a fundamental shift in how Microsoft has made these world-class business tools available in the past. Dynamics 365 is not a repackaging of existing products, it is a new proposition that combines new products, new product capabilities, new packaging and new pricing. Simply put, Dynamics 365 is designed to change the way businesses distribute and employees consume the business applications they need in order to drive increased productivity to achieve optimal outcomes.
With Dynamics 365, you can leverage the power of cloud-delivered ERP and CRM, plus you can start with what you need and grow at your own pace.
Business Applications (Apps) to Help You Succeed
Specific apps are available for each of your key business processes. There are apps for financials, customer service, field service, sales, operations, marketing and more. What’s particularly unique about Dynamics 365 apps is that they can be purchased and deployed independently, allowing you to license only the ones you need to compete in your field or industry.
Apps will be an integral element of the Dynamics 365 experience. In order to make finding (and trying) the apps you need easier, Microsoft has announced AppSource, a new place for business users to find and try their line-of-business SaaS apps from Microsoft and its partners. More than 200 business apps, add-ins and content packs are already available.
New Role-based Approach in Dynamics 365
Dynamics 365 customers have a choice of licensing Dynamics 365 by application or using a role-based licensing alternative. In other words, you will be able license Dynamics 365 by application, but also be able to license users based on their professional role. Jujhar Singh, Corporate Vice President for Microsoft Dynamics CRM explains, “Our new role-based approach will give customers the flexibility they need to support modern, more agile, more diverse employee roles -– enabling them to access functionality across all applications within Dynamics 365. Customers already using Dynamics CRM online, Dynamics NAV or Dynamics AX online will enjoy a seamless transition.”
Upcoming Features and Benefits
Microsoft Dynamics 365 officially launches on November 1, 2016. Microsoft is continually revealing additional features and benefits about it (most recently its seamless integration with the already widely used and popular Office 365). However, from what we’ve seen so far, it is not surprising that Microsoft is touting Dynamics 365 as the biggest thing to hit their channel in over a decade. Or in other words, a bona fide “game changer”.