Food and beverage is one of the largest sub-sectors of the retail industry and one where BDO is a leader in advisory services. In this two-part blog, we will draw upon a recent client restaurant implementation to provide you with:
- An appreciation of the complex needs of a restaurant environment
- Understanding of the features of the solution and the key implementation process steps
- Insight into the configurations and customizations that BDO made to meet client needs
Our client was looking to modernize their POS systems for a variety of hospitality offerings to increase operational efficiency through integration of their POS into a centralized enterprise accounting system, and improve customer experience. The first phase involved an upgrade of a restaurant that featured multiple seating layouts, extended operating hours, variations in traffic and alcohol sales.
All restaurants are complex operations that involve fast-moving processes (seating the guests, taking the order, sending it to the kitchen, preparing the order, serving it, handling payments) and multiple (often part-time) players such as hosts, servers, cooks and bartenders.
During our initial review, we identified specialized business requirements such as:
- Tracking alcoholic and non-alcoholic beverage dispensing
- Auto-replenishment of food inventory
- Scheduling of staff, some of whom performed multiple roles, including integration with payroll
- Flexible table layouts
- Routing items and orders within the kitchen
- Mobile pay at the table (PATT), including loyalty cards
- Point of sale rebates on prepared food and beverages
- Cash management – Tip in/out process, cash flow (float entry), end of day, etc.
Based on the client needs, BDO recommended an LS NAV solution that combined the core accounting strength of Microsoft’s NAV application with LS Retail’s Hospitality add-on package that features dining table management, dine-in, delivery and take-out, recipe production and integration to kitchen display systems.
The following explanation of features leverage graphics from our demonstration and development environments:
Dining table management
The client required different types of dining table layout to accommodate different restaurant areas and different occasions as illustrated below:
The client required a mix of dine-in, take-out and self-service options. Specific features included:
- Guest handling – tracking the number of guests at a table
- Multiple POS layouts and designs to accommodate each option
- Mobile POS
- Bill splitting, both paying at the terminal and table
- Tip splitting
Service flow is critical in the F&B realm. Our product offers a flexible way to flow seating the guests, taking an order at the table, sending the order to the kitchen, KOT kitchen order tracking, etc. These features can be enabled or disabled depending on the type of hospitality.
Dining area profile
- Tables can be designed in different shapes
- Table status tracking by symbols and/or text
- Adjust table design on the fly (joining tables, table redesign, etc.)
- Possible table actions when any table is clicked
Ease of Configuration
One screen allows the user to configure service flow and dining areas.
BDO’s advisory-led approach enabled us to configure and customize the right areas of the LS NAV hospitality platform to provide the optimal solution for the client. Part two of this blog will provide more insight into the challenges the client-BDO team encountered and the changes we made to address them.