Application Support & Management | BDO IT Solutions CanadaApplication Support & Management

Don’t Let Your Software Slow You Down

The warp-speed evolution of technology means many are unaware how reliant business has become on the plethora of tools executives and employees use each and every day.

From our ERP and CRM systems, to more standard programs like the Office 365 suite, business owners today rely on a wide variety of software in order to successfully navigate today’s global business climate.

ONE MISSED DEADLINE CAN RUIN YOUR QUARTER

When software does not work as expected, everyone loses. Software that does not perform well, has defects that haven’t been attended to, or there’s a a lack of end user support. It all adds up to long work days and the risk of lost business. Employees end up staying late or working weekends to make up for that lost time spent trying to fix a problem, or learn that function they’ve never used before.

So you end up with losses on all fronts, something which could be – and should be – avoided.

STAY AHEAD OF THE LEARNING, ADOPTION AND MAINTENANCE CURVE

Companies that have too many cases like this run the risk of low adoption. And according to Gartner’s 2015 CIO report, “engagement is an important factor in ensuring a workforce embraces technological change.”

When users experience repeated frustrations, that’s when they become disengaged and less apt to use the software solution. If frustrations mount, they’re apt to create workarounds, which may seem efficient for them, but now what was supposed to be a centralized process and accessible to everyone, is now offline and decentralized. Efficient for the individual, perhaps. For the organization? Certainly not.

GET SOFTWARE SUPPORT THAT COVERS YOU ON ALL FRONTS

At BDO Canada, our application support program provides you with both reactive and pro-active services that support the end uses allowing them to maximize their effectiveness working with whatever software you have.

REACTIVE

With BDO’s Application Support, you’ll have someone available when the unforeseen happens. We can assist you by:

  • Addressing typical employee “how to” questions
  • Fixing issues when the technology does not work as expected
  • Modifying or changing the software solution to adhere to new business requirements or regulatory changes
  • Managing and releasing changes to a live production environment with no impact to the solutions or end users
  • Training the end users
PROACTIVE

Knowing and addressing a potential issue before it affects your end users is the premise behind proactive support. This preventative maintenance includes our monthly solution checks or our specialized Health Checks. We look out for symptoms, and catch anomalies before something goes wrong.

We also offer Monitoring & Patching services, which alerts the right parties of potential issues while ensuring the solution continues to be available and secure. You always know when we’re working on a problem so you can relax and take care of business. That means if there’s a glitch with your Business Intelligence software, we’ll know about it before you run that report. Instead, you’ll get a notice of the fix, and be able to hand in report confident your data is up-to-date.

BE PREPARED FOR ANY EVENTUALITY WITH BDO APPLICATION SUPPORT

BDO allows you to relax and focus on your business, by offering a full-range of support for your applications:

Core Support Services

  • Service Level Management
  • Incident & Problem Resolution (Break-Fix)
  • Monthly Solution Preventive Maintenance
  • Change & Release Management
  • Security & Patching
  • Training & Knowledge Management
  • Application Consulting & Enhancements
  • Maintenance & Premier Services
    • Monitoring & Patching Services
    • 24×7 Business Critical Services
    • Solution Longevity Services
    • High Adoption Services
    • Solution Health Checks
      • Application Health Check
      • BizTalk Health Check
      • SharePoint Health Check
      • Database Health Check
      • Digital Marketing Health Check
      • Search Engine Optimization Health Check
      • Search Engine Marketing Health Check
    • Digital Marketing Strategy
    • Search Engine Marketing (Paid Search)
    • Search Engine Optimization & Reporting
    • Conversion Optimization & Design Services

LEAVE YOUR APPLICATION LIFECYCLE TO US

From user related questions to application fixes & optimization, managing a solution can be a time consuming operation. We take care of all that, plus we’re able to assist with the entire lifecycle, so that your solutions are being optimized and integrated with your other systems every step of the way.

TALK WITH OUR APPLICATION SUPPORT EXPERT

At BDO, our aim is to give you more time for your business. Talk with one of our experts and find out how you can free up time, free up resources, and get support you can rely on.

 

BDO

Austin D'souza

Austin D’souza is an IT industry specialist, and licensed Project Management Professional with more than 15 years’ experience helping business and industry with their technology needs.

Ask Austin a Question or Call (905) 946-2500

BDO HELPS YOUR BUSINESS DELIVER

With more than 200 offices across Canada, BDO Solutions is your gold-certified Microsoft Partner. A member of Microsoft’s Inner Circle, BDO Solutions are specialists in application development, collaboration and content, customer relationship management, data analytics, enterprise resource planning and more. If you want help in your back pocket, BDO fits right in.