Microsoft Dynamics CRM 2016 Release Preview Guide
Customer experience has become increasingly important for brands, yet there is a significant gap between how companies think they’re doing on delivering great customer experiences and what customers think. We believe companies must think about their customer journey and engagement models differently in today’s world.
Our mission with Customer Engagement solutions from Microsoft Dynamics is to enable companies to deliver amazing customer experiences via intelligent customer engagement. We provide end-to-end customer engagement solutions so that companies can deliver customer experiences that are personalized, proactive and predictive.