Microsoft Dynamics CRM Solutions for Government

Microsoft Dynamics CRM Solutions for Government

The private sector has revolutionized customer service over the last five years.

People now have access to broad customer service capabilities when and how they want, including self-service websites, web chat sessions, and around-the-clock contact centers. These improvements have raised the expectations of individuals and organizations as they interact with the government.

This brochure describes, in detail, how government organizations of all sizes can deliver higher levels of prompt, “citizen-centric” service and begin to:

  • Provide “one-stop-service” to citizens
  • Recruit new businesses to your community
  • Enhance service delivery
  • Manage funds and grant requests
  • Improve productivity
  • Achieve a low total cost of ownership and extend existing IT investments

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