Next Generation CRM:Driving Productivity with End-to-End Cloud Services

Next Generation CRM:Driving Productivity with End-to-End Cloud Services

This IDC white paper focuses on how organizations can amplify the power of productivity by using Microsoft Dynamics CRM in conjunction with other Microsoft Cloud Services. It discusses the benefits of the Cloud model and the three core components of Cloud services: Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).

It elaborates on the many benefits of cloud computing such as:

  • Streamlined architecture, with zero infrastructure on the customer’s side
  • Faster time to value for a quicker return on investment
  • New (re)focus on core business IP and differentiating tasks
  • Lower up-front and (typically) lower ongoing costs
  • Ability to conserve operating expense (opex) versus capital expense (capex)
  • Easy to scale up and down

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