Case Study - Information Services Corporation (ISC) of Saskatchewan
BDO implemented Microsoft Dynamics® CRM 4.0 Enterprise Edition for ISC. It was critical to ISC to find a solution that was both intuitive and user-friendly.
After implementing Microsoft Dynamics® CRM 4.0 for 260 users, the organization has been able to accumulate better data and justify innovation investments. It is now delving deeper into product line structures and service options.
Some of its key data points now available include:
- Channels that customers use for interactions
- Frequency of solution use by business units
- Which product lines are driving service volume
- The number of transactions being escalated