Microsoft Dynamics CRM - Vancouver, Calgary, Toronto - BDO IT SolutionsMicrosoft Dynamics CRM

Don’t Just Manage Your Customers, Impress Them

Your customers are varied and so are their needs. In fact, no two customers are the same, and every customer relationship will change over time. Businesses are constantly evolving and if you want to progress, you need to keep up. Meeting the needs of your customers isn’t enough these days. You need to exceed expectation and proactively manage the relationship so it doesn’t manage you. If you can’t, your customers will find someone who can.

Providing outstanding customer service starts with continuity. Every member of your team should have access to the same information, and that information should be kept up to date in real time. This enables faster, more thorough responses to customer inquiries, improves productivity and mitigates risks.

With Microsoft Dynamics CRM software, streamlined information flows from your sales team to your back office and management teams resulting in improved customer service, information sharing and, ultimately, cost savings through increased efficiencies. The solution becomes an integral and valuable tool for your entire organization, from marketing and sales teams, to customer service reps and upper management.

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Build Better Relationships

BDO IT Solutions can help you better manage your entire customer lifecycle with a centralized system that works the way your team is used to. Microsoft Dynamics CRM 2013 integrates seamlessly with Outlook and other Microsoft Office products, and allows your people to instantly access sales, marketing, and customer service functions to make sales decisions, market products, solve problems, and get strategic views of the business.

customer testimonial

BDO & Dynamics CRM helps MS Society of Canada finally achieve real-time reporting

Valerie Weddell – MS Society of Canada

Our Microsoft CRM solutions will:

Enable Sales For Automation:

Improve your sales operation by increasing time spent with customers and prospects, shortening your sales cycle, improving your close rate and accessing real-time data and insights for better decision making.

Improve Customer Service:

Connect and collaborate to provide the best customer service, end to end. With everything you need to know about every client at your fingertips, you can provide consistent service, meet changing customer needs, increase up-sell and cross-sell opportunities and handle complaints and issue resolution with ease.

Drive Marketing Value:

Turn every interaction into a marketing opportunity and get more from your customers. Flexible, easy to use and designed to fit your business, the intuitive marketing capabilities allow you to bring your business to the next level. Deliver promotions with the click of a mouse, market to different client segments with targeted campaigns and gain a better understanding of your results with clearer, more in-depth insights and analytics.

Microsoft Dynamics CRM 2016 Release Preview

Customer experience has become increasingly important for brands, yet there is a significant gap between how companies think they’re doing

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Our Microsoft Dynamics CRM solutions can be deployed on-premise or in the cloud, and we offer hybrid and partially hosted options as well, so you get the solution you need.

With CRM software from BDO IT Solutions, you can make a significant change to the way you manage your clients, and your business.

“ With Dynamics CRM the employees are more efficient and can focus on tasks that matter. The data is cleaner, as there are more pick list options instead of text fields, which cut down the amount of human errors. ”

National Wish Director at Children's Wish Foundation —

Gillian Martin

Gillian has over 20 years of experience with the implementation of ERP and CRM software systems for mid-market and enterprise organizations. With her BComm and CGA designations, Gillian provides a dynamic combination of operational business process and financial fundamentals to provide customers with overall integrated solutions to resolve their business issues.

Ask Gillian a Question or Call 905-946-2500

BDO IT Solutions’ Microsoft CRM practice serves clients across Canada including: Alberta, British Columbia, Saskatchewan, Ontario, Manitoba and Nova Scotia. We serve the metro areas of Vancouver, Calgary, Edmonton, Winnipeg, Brandon, Mississauga, Toronto, Barrie, Markham, Kitchener, Waterloo, Guelph, London, Red Deer and Halifax.

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